Ukash in

Throughout the stay whenever interacting with staff we felt they were very short in their replies, grumpy or just annoyed if you had a question. The spa experience was subpar. My wife and I frequently travel and add in a spa day, these massages were the worst we ever experienced. When we were checking out they seemed annoyed that we even wanted to share our experience. They woke us up early by calling the room (after only going to bed at 3am) to say that our credit card wasn’t working and I said thats strange but I’ll stop to see why when get up. While checking out they were all but arguing with me about our credit card and I said you must’ve entered something wrong and twice I told him to stop typing it in and just swipe it or let me tap it to pay. Once again he was annoyed and gave me back the credit card so I could use the tap to pay for the transaction and it worked fine! So then he stated, oh I must’ve had something typed wrong. The spa service is very good, Marina is always the lady that made my facial , she is the best , Chris made my massage, and it was the best really, no complain, I also went to the salon , Gina was always good , not this time, the highlights she made were so bad, the color too orange , look like brass, horrible, and also I don’t know what she did but she burned my hair out, I’m really disappointed, now I will have to pay to someone else to fix what she ruined .. …